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Shipping Policy

Last Updated: January 25, 2026

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Overview

Thank you for shopping at Peek and Vibe! We are committed to delivering your orders in a timely and secure manner. This Shipping Policy outlines our shipping methods, costs, delivery times, and procedures.

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Shipping Locations

We currently ship to addresses within [specify countries/regions - e.g., "the United States and Canada" or "worldwide"].

At this time, we do not ship to:

  • P.O. Boxes (unless specified otherwise)

  • Military APO/FPO addresses (unless specified otherwise)

  • [List any other restricted locations]

If you have questions about shipping to a specific location, please contact us before placing your order.

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Processing Time

Order Processing: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a shipping confirmation email with tracking information once your order has shipped.

Please note:

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During peak seasons (holidays, sales events), processing times may be extended by 1-2 additional days.

  • Custom or personalized items may require additional processing time

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Shipping Methods and Delivery Times

We offer the following shipping options:

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Standard Shipping

  • Cost: [Specify cost or "FREE on orders over $X"]

  • Delivery Time: 5-7 business days

  • Tracking: Yes

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Expedited Shipping

  • Cost: [Specify cost]

  • Delivery Time: 3-5 business days

  • Tracking: Yes

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Express Shipping

  • Cost: [Specify cost]

  • Delivery Time: 2-3 business days

  • Tracking: Yes

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Overnight Shipping

  • Cost: [Specify cost]

  • Delivery Time: 1-2 business days

  • Tracking: Yes

  • Note: Must be ordered before [specify cutoff time, e.g., "12:00 PM EST"] for next-day delivery

Important: Delivery times are estimates and begin from the date of shipment, not the order date. Delivery times may be affected by factors beyond our control, including carrier delays, weather conditions, or customs processing.

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Shipping Costs

Shipping costs are calculated based on:

  • Package weight and dimensions

  • Destination address

  • Selected shipping method

You can view the exact shipping cost for your order during checkout before completing your purchase.

Free Shipping:

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Order Tracking

Once your order has shipped, you will receive:

  • A shipping confirmation email

  • Tracking number

  • Link to track your package

You can track your order at any time by:

  • Clicking the tracking link in your shipping confirmation email

  • Logging into your Peek and Vibe account and viewing order history

  • Contacting our customer service team

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International Shipping

For international orders:

Customs and Import Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs and are the customer's responsibility.

Delivery Times: International shipping typically takes 10-21 business days, depending on the destination and customs clearance.

Customs Forms: We complete all required customs forms accurately. Please ensure your shipping address is complete and accurate to avoid delays.

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Shipping Address

Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Address Changes: Once an order has been processed and shipped, we cannot modify the shipping address. If you need to change your address, please contact us immediately at [your email].

Refused or Unclaimed Packages: If a package is refused or unclaimed and returned to us, you will be responsible for return shipping costs. We will issue a refund minus original shipping costs and any return fees once the package is received.

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Shipping Restrictions

Certain items may have shipping restrictions based on:

  • Size and weight limitations

  • Destination regulations

  • Carrier restrictions

  • Hazardous materials classifications

Restricted items will be clearly marked on the product page. If you have questions about shipping restrictions, please contact us before ordering.

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Lost or Stolen Packages

Carrier Responsibility: Once a package is marked as delivered by the carrier, Peek and Vibe is not responsible for lost or stolen packages.

What to Do:

  1. Check with neighbors or building management.

  2. Verify the delivery address in your confirmation email.

  3. Check around your delivery location.

  4. Contact the shipping carrier with your tracking number.

  5. Contact us at [your email] - we will do our best to assist you

Insurance: We recommend purchasing shipping insurance for high-value orders. Insurance options are available during checkout.

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Damaged Packages

If your order arrives damaged:

  1. Take photos of the damaged packaging and items.

  2. Contact us within 48 hours at [your email]

  3. Include your order number and photos.

  4. Keep all packaging materials until your claim is resolved

We will work with you to resolve the issue through replacement or refund.

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Delivery Issues and Delays

Delays: While we strive to meet delivery estimates, we are not responsible for delays caused by:

  • Carrier delays

  • Weather conditions

  • Natural disasters

  • Customs delays

  • Incorrect address provided by the customer

  • Delivery attempts when the recipient is unavailable

If your order is significantly delayed, please contact us with your order number and tracking information.

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Multiple Items in One Order

Orders containing multiple items may ship separately. You may receive multiple tracking numbers and packages at different times. There is no additional shipping charge for split shipments.

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Backorders and Pre-Orders

Backordered Items: If an item becomes backordered after you place your order, we will notify you via email with an estimated availability date. You may choose to wait for the item or cancel that portion of your order for a refund.

Pre-Orders: Pre-ordered items will ship on or after the release date specified on the product page. If your order contains both in-stock and pre-order items, they may ship separately.

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Contact Us

For shipping questions or concerns, please contact us:

Peek and Vibe Customer Service
Email: peekvibe14@gmail.com
Hours: Monday to Friday From 8 am to 8 pm

Please include your order number in all correspondence for faster assistance.

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Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

Thank you for choosing Peek and Vibe! We appreciate your business and look forward to serving you.

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